Frequently Asked Questions – MOQ, Shipping, Payment & Returns
Bulk Gemstones by The Jewel Creation LLP is a retail and wholesale store for absolutely natural gemstone beads, 925 sterling silver findings, 14k solid gold findings and jewelry, based in Jaipur, India. We ship worldwide by UPS express, with orders usually arriving in 4-8 business days after dispatch. Find answers below on MOQ, samples, payment, shipping, returns and quality.
About Bulk Gemstones & Wholesale
What is BulkGemstones.com?
BulkGemstones.com is a retail and wholesale absolutely natural gemstone beads, 925 sterling silver findings, 14k solid gold findings and jewelry store. We sell to individual buyers, jewelry makers, designers and retailers, from a single strand to bulk orders. We are also available a SGS Verified Supplier on Alibaba. We are also a Certified Responsible Jewellery Council Member RJC Member.
Where are you located, and do you ship worldwide?
We are in Jaipur, Rajasthan, India. We ship all around the world and our main markets are USA, Germany, France, Australia, Canada, UK, etc.
How can I contact you, and how fast do you reply?
You can contact us by email at thejewelcreation@gmail.com or info@bulkgemstones.com, on WhatsApp at +91 83850 07747, or through our Instagram and Facebook pages. We usually reply within 24 hours / 2-4 hours on WhatsApp.
Ordering, MOQ & Customization
What is the minimum order quantity (MOQ) for gemstone beads?
Our minimum order quantity depends on how the gemstone is sold:
- By strand: minimum [1 strand]
- By gram / weight: minimum [1 to 10 grams]
- By piece: minimum [1 to 10 pieces]
- By carat: minimum [1 to 10 carats]
Can I order samples before placing a bulk order?
Yes, you can order samples before a bulk order to check the color, size and quality of our gemstone beads.
Do you offer custom sizes, shapes or cuts?
Yes, we offer a wide range of sizes, shapes and cuts in gemstone beads, including round, faceted, rondelle, tumble and more.
- Gemstone beads: Round, faceted, rondelle, tumble and more.
- Cabochon cut (loose gemstones): Available in round, oval, pear and other shapes.
- Calibrated faceted stones (loose gemstones): Available in round, oval, pear, octagon, trillion and more.
Quality & Authenticity
Are your gemstones natural?
Yes, we only sell natural gemstone beads but only a few items can be heat-treated, dyed or stabilized, but it is already mentioned clearly in the description of all our items. But more than 95% of our products are natural.
Do you provide authenticity certificates?
Yes, we can provide an IIGJ or IGI certificate on request. It will always cost additional.
What types of gemstone beads do you sell?
We sell natural gemstone beads in a wide range of types, including amethyst, turquoise, lapis lazuli, labradorite, rose quartz, emerald, ruby, sapphire, moonstone and garnet, in round, faceted, rondelle, tumble and other shapes. Browse our Shop All page.
Shipping & Delivery
How long will it take to ship my order?
Orders usually reach you within 4-8 business days after dispatch, through UPS Express. Once your order is shipped, we email you the tracking details so you can follow your parcel.
Which courier do you use for shipping?
We ship with UPS Express services so your order arrives quickly and can be tracked.
Will I get a confirmation?
Yes. You will receive an order confirmation right away after placing your order at BulkGemstones.com, and a tracking number as soon as your order ships.
Who pays customs duty and imports taxes?
Buyer is always responsible for the import duties if any depending on the tax structure in their country. But we usually try to undervalue the package so that the customer has to pay less duties or taxes.
Pricing & Payment
What payment methods do you accept?
We accept payments through PayPal and bank transfer. Full details are on our Payment Options page.
Is my payment secure?
Yes, payments are secure. We accept PayPal and bank transfer, and we never store your card or account details. And all your purchases are secured for up to 180 days by PayPal Buyer Protection
Do you require advance payment?
All are orders are 100% paid in advance. We never offer cash on delivery or credit.
In which currency are prices listed?
All prices on BulkGemstones.com are listed in US dollars (USD). Payments through PayPal and bank transfer are accepted in USD. If you pay in another currency, your bank or PayPal converts the amount at their current exchange rate.